Frequently Asked Questions
What is the Jam Session?
Jazz St. Louis hosts a weekly Jam Session every Thursday. These sessions are an informal musical gathering where musicians can play together and improvise without preparation. This summer our Jam Sessions are held every Thursday evening at The Key STL from 9:00pm to 11:00pm.
Jazz St. Louis Jam Sessions are free and open to all!
3225 Olive St, St. Louis, MO 63103
Do I have to play an instrument to come to the Jam Session?
No, you do not need to play to attend our jam. Jam Sessions are a welcoming space for both musicians and listeners.
Can my kid attend the Jam Session?
Yes, Jazz St. Louis Jam Sessions are open to all. Anyone can play, regardless of age, so long as they are proficient.
When does the new season begin?
The 2026-2027 Jazz St. Louis Season begins November 4th.
What are the Subscription Series?
Jazz St. Louis offers four curated subscription packages. Subscriptions allow patrons to see a variety of world-class jazz musicians with discounted ticket prices and exclusive subscriber perks. Learn more here.
When do single tickets go on sale?
Stay tuned for single ticket sales in October. Sign up for our email list to be the first to know about new season dates.
Where can I buy tickets?
Online:
You can purchase tickets online at jazzstl.org.
In-person:
Tickets may be purchased at Jazz St. Louis on show nights. Our Box Office will open 3 hours prior to each performance. Additionally tickets for Jazz St. Louis performances can be purchased at the Fox Theatre Box Office during their regularly scheduled hours.
By Phone:
Tickets for Jazz St. Louis performances may be purchased through Metrotix by phone at 314.534.1111 or toll free, 800.293.5949. MetroTix Charge-by-Phone is available 10am to 8pm, seven days a week, except major holidays.
Have more ticketing questions? Take a look at the MetroTix FAQ Page.
How will I recieve my tickets?
When you purchase a ticket, you will receive an email confirmation from MetroTix at [email protected]. There are four delivery options for ticket purchases:
Mail:
Tickets are usually printed and mailed the next mailing day. All tickets are mailed via U.S. Postal Service First Class Mail. Most people receive their tickets within about 3-5 days of purchase, though occasionally it can take up to 10-14 business days to reach you. We regret that we are unable to mail tickets by any other means at this time. Tickets cannot be mailed internationally. Mail delivery, when offered, ends at least 10 days prior to the event.
Will Call:
Your tickets will be held for pickup at the venue on the day of the show. Tickets are generally available beginning 1 hour before showtime and must be picked up by the person whose name appears on the credit card used in the purchase. The credit card used for the transaction and a photo ID will be required to pick up the tickets.
Print Your Own:
This convenient delivery option is available for many events. Your ticket link arrives in an email from [email protected]. You’ll need internet access and the free Adobe Acrobat reader or similar product to view and print the tickets (on standard, white, letter-sized paper; one ticket per sheet).
Mobile Delivery:
Our most convenient delivery option is available for a majority of events. Your tickets are emailed to you from [email protected] or can be downloaded from My Account and can be scanned for entry to the event right from your phone!
Your mobile device must have a Passbook app installed in order to view your tickets (i.e. Apple Wallet on an iPhone or GPay/Wallet on an Android device). Each ticket is a separate PKPASS file. Open each individual file on your mobile device to add it to your Passbook application. Please open your Passbook application and select your mobile tickets prior to entry so they can be scanned. If you add multiple Passbook tickets to your Passbook app, you may swipe side to side to access all of the tickets.
Please see instructions for downloading your digital tickets here.
Have more ticketing questions? Take a look at the MetroTix FAQ Page.
How do I download digital tickets?
Please see instructions for downloading your digital tickets here.
Have more ticketing questions? Take a look at the MetroTix FAQ Page.
What are Box Office Hours?
The Jazz St. Louis Box Office will open 3 hours prior to each performance.
You can also purchase tickets in person at the at the Fabulous Fox Theatre Box Office MetroTix Outlet (hours vary, visit www.fabulousfox.com for current hours).
Where is Jazz St. Louis located?
Jazz St. Louis is located at The Steward Center for Jazz, in the Grand Center Arts District. The address is: 3536 Washington Avenue
Where can I park?
Valet:
Valet parking is available for all Jazz St. Louis performances and can be purchased on the night of show. Discounted parking may be purchased when ordering your tickets.
Standard:
The Grand Center Arts District has several pay lots available for most shows, and there is on-street parking with meters running until 7:00 pm.
Do you have food?
Yes, food and drinks are available for purchase at all Jazz St. Louis performances. Guests attending the 7:30 pm performances can arrive as early as 6:00 pm for dinner service and an hour prior to matinee shows. Food and drinks are also served for 9:30 pm performances, the kitchen closes at 10:00 pm.
When can I arrive?
Doors open at 6:00 pm for 7:30 pm performances, and at 9:00 p.m. for 9:30 pm sets. Second set guests are welcome to arrive at Nancy’s Jazz Lounge before 9:00 pm. Doors open one hour prior to matinee shows.
Will I be sitting with other people?
While seats are numbered at each table and booth, seating is on a first come basis for our main floor tables and booths. If you’re the first to arrive, you may choose any seat at your assigned table. Jazz St. Louis uses family-style seating. Unless you have purchased all the tickets at a table, you will likely be seated with other patrons. Seating is held for the first 15 minutes, late arrivals will be seated at available space.
Is a meal included in the price of the ticket?
No, your ticket covers the performance. Dinner and drinks are a separate charge.
Is there a food/drink minimum?
No, Jazz St. Louis performances have no minimum.
Is there an age restriction?
Jazz St. Louis is an all-ages venue. Please be aware that the occasional artist or piece may deal with adult subjects.
How long are performances?
Performances last approximately 70 minutes.
Can I take photos or videos?
Video and audio recordings are not allowed during concerts. Non-flash photographs are allowed during most performances. However, please be mindful of your fellow patrons and the performers as light, including phone screens, and noise from your camera/phone can be a distraction.
Can I get a refund?
Jazz St. Louis tickets are nonrefundable unless a show is cancelled. Pending availability, you can exchange tickets for a different performance for a small fee.
What is Nancy's Lounge?
Located adjacent to the main stage area, Nancy’s Jazz Lounge is a casual no-reservations-needed bar and lounge. Nancy’s serves the same food and drinks as the Bistro while allowing patrons to enjoy live streaming Jazz St. Louis shows on a 90” TV – with no cover charge! Nancy’s Jazz Lounge is open on all Jazz St. Louis show nights and a great place to visit anytime you are in Grand Center.
Accessibility Accommodations
For accessibility accommodations and questions, please contact [email protected] or call 314.571.6000.